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How to Report Phone Fraud

Phone fraud, also known as phone scam or phone phishing, is a fraudulent practice in which individuals or organizations attempt to obtain personal or financial information from unsuspecting victims over the phone. Phone fraud can take many forms, such as fake IRS calls, tech support scams, or prize scams.

It is important to report phone fraud to the appropriate authorities to protect yourself and others. Here are some tips:  

  1. Hang up and don’t provide any personal information: If you receive a suspicious phone call, hang up immediately and do not provide any personal or financial information to the caller. Remember that your credit union and other legitimate organizations will never ask for sensitive information over the phone.
     
  2. Take note of the caller’s information: Try to gather as much information about the caller as possible, such as their phone number, name, company name, and any other relevant details. This information will be helpful when reporting the fraud to the authorities.
     
  3. Report the fraud to the Federal Trade Commission (FTC): You can file a complaint with the FTC by visiting their website at www.ftc.gov or by calling their toll-free number at 1-877-382-4357. The FTC collects complaints about phone fraud and uses this information to investigate and take action against fraudulent callers.
     
  4. Contact your phone carrier: If you are receiving repeated unwanted or fraudulent calls, you can contact your phone carrier to block the number or report the scam. Many phone carriers have resources available to help customers deal with phone fraud.
     
  5. Report the fraud to your local law enforcement: If you believe that you have been a victim of phone fraud, you should report it to your local law enforcement agency. They may be able to investigate the fraud and take action against the scammers.
     
  6. Warn others about the scam: If you have been targeted by a phone scam, it is important to warn others about the scam to prevent them from falling victim as well. You can report the scam to consumer advocacy organizations such as the Better Business Bureau or warn others on social media platforms.

By taking these steps, you can help protect yourself and others from falling victim to fraudulent practices. 

Important Numbers

Member Services: 800.633.2848 (available 24/7)

Credit & Debit Card Member Services: 800.633.2848 ext 4856 (available 24/7)

Credit Card Lost or Stolen: 866.839.3485
For International Calls: 727.570.4881

Debit Card Lost or Stolen: 800.754.4128
For International Calls: 727.227.9012

Credit Card Activation: 800.456.6870

Debit Card Activation: 855.485.7043

Members traveling or who reside outside of the US: 727.227.2447

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